What we collect, why, and where it goes.
Sovrakeep provides dedicated AI servers to organizations in Canada: it sources and operates them, and the customer owns, finances or leases them. This policy covers the personal information we handle through this website and in our business correspondence. It is written to be read in a few minutes.
The short version
- This website sets no cookies, runs no analytics or advertising trackers, and loads nothing from third parties.
- We collect personal information in two ways: when you send us a request through the form, and when we write to you at a business address that is published for your role.
- We use it to reply to you and to do business with your organization. We do not sell it or share it for anyone else's marketing.
- This website and our email currently run on service providers in the United States. That is separate from the servers we lease to tenants, which are in Canada and are not touched by this website.
- You can ask to see, correct or delete what we hold about you, or tell us to stop writing, at privacy@sovrakeep.com.
Who is responsible
Sovrakeep, Calgary, Alberta, Canada. The person responsible for privacy is Arthur Kostaras, founder, who can be reached at privacy@sovrakeep.com. We aim to answer within 30 days.
What we collect and why
| When | What | Why |
|---|---|---|
| You send the request form | Your name, organization, work email, organization type, the line you write about your use case, and the calculator settings shown on the page when you sent it. With each request we also record the IP address and browser type it came from | To prepare a sizing and indicative terms and reply to you. Sending the form is your consent to that. The IP address and browser type are used only to limit repeated or automated submissions. |
| You email or call us | Your contact details and what you tell us | To answer you and keep a record of the conversation |
| We write to you first | Your name, role, organization and business email, taken from where they are published, such as your organization's website or a professional directory, and a note of that source | To send a message relevant to your role. Every message says who we are and how to stop further messages. |
| You visit this website | Standard request logs kept by our hosting provider: IP address, time, page requested, browser type | Security and troubleshooting. We do not use logs to build profiles. |
| Your organization becomes a tenant | Business contact details of the people we work with, and billing contacts | To perform the lease. Handling of any data on tenant servers is governed by the lease, not this policy. |
We do not ask for sensitive information through this website. Please do not put client, patient or member information in the form.
What we do not do
- No cookies, no local storage, no tracking pixels on this website.
- No sale or rental of personal information.
- No automated decisions about you.
- No access to what runs on tenant servers except as the tenant's lease allows.
Who processes it for us, and where
We use a small number of service providers. Each is bound by contract to use the information only to provide its service to us.
| Purpose | Provider | Location |
|---|---|---|
| Website and request-form hosting, request logs, storage of submitted requests | Railway | United States |
| Sending the notification email generated by the form | Resend | United States |
| Our business mailboxes | Our email provider | United States |
| Scheduling and sending business correspondence, and recording unsubscribe requests | Our outreach tool | United States |
Information processed in the United States is subject to the laws of that country and may be accessible to its courts and authorities. We say this plainly because jurisdiction is the subject of our business. We are moving our own website and correspondence to Canadian-hosted services and will update this page when that is done. None of these providers has any connection to tenant servers.
How long we keep it
- Requests and correspondence: 24 months after our last contact with you, then deleted, unless your organization has become a tenant.
- Tenant business contacts and billing records: for the term of the lease and seven years after, as tax law requires.
- Unsubscribe requests: kept for as long as needed to make sure we do not write to you again.
- Website request logs: up to 30 days.
Email from us
We follow Canada's anti-spam legislation. We write to business addresses that are published for a role our message concerns, or to people who have contacted us. Every message identifies Sovrakeep, gives a mailing address and includes a way to unsubscribe, which we act on within 10 business days and usually at once. If you would like to know where we found your address, ask and we will tell you.
Your rights
Under Canadian federal and provincial privacy law, including British Columbia's Personal Information Protection Act and Québec's Act respecting the protection of personal information in the private sector, you may ask us to:
- confirm whether we hold personal information about you and give you a copy;
- correct information that is inaccurate or incomplete;
- withdraw your consent and delete what we hold, subject to legal retention duties;
- tell you who has processed it and where.
Write to privacy@sovrakeep.com. We may need to confirm your identity before acting. If you are not satisfied with our answer you can complain to the Office of the Information and Privacy Commissioner for British Columbia, the Commission d'accès à l'information du Québec, the privacy commissioner of your province, or the Office of the Privacy Commissioner of Canada.
Security
Access to submitted requests is limited to the people who answer them and is protected by authentication. The website is served only over encrypted connections. If a breach creates a real risk of significant harm, we will notify you and the relevant commissioner as the law requires.
Changes
If we change how we handle personal information we will update this page and the date at the top. Material changes will be flagged on the home page for 30 days.
Contact
privacy@sovrakeep.com
Sovrakeep, Calgary, Alberta, Canada